Notifying Centrica of a bereavement

How to contact Centrica

If you prefer to notify each company separately you can go to Centrica’s information page for more details

Please note that Settld will not be able to follow up on delays or centralise updates for companies that you contact directly. If you wish to use Settld, our service is:

Free

We do not charge bereaved individuals

Simple

Notifications are sent and tracked for you in one central place

Secure

Settld is compliant with all data laws and requirements. We use industry best practices to ensure data security both in storage and in transmission.

To find out more about Settld, click here.

Required documents and information

To notify energy companies through Settld or directly, you are likely to need:

  • a scanned copy or clear photograph of the death certificate

  • meter readings for the property, if you can get them

  • the email address, phone number and address of the person who should receive the final statement

  • information about whether the property is owned or rented

Please note, if the next of kin is staying at the property, you will need to provide their full name, contact information (phone and email) and date of birth.

Use Settld

What people are saying about Settld

“Using Settld stopped me from making and getting a lot of phone calls, from different companies, asking questions and asking me to send documents and supply other information like the death certificate, and then having to keep track of it all […] When I got an email saying there was an update from Settld, I simply logged into their portal to see the progress.

I would recommend Settld because it takes a lot of stress out of what is already a really stressful and anxious time. It means there is just one single point of contact, and that makes a big difference.”

Steve Whitehouse

Settld User

Settld is endorsed by the Barclays Bank Eagle Labs Tech Accelerator