Settld’s free nationwide service eliminates admin stress to improve treatment of bereaved customers

COMPANIES across the UK must improve their treatment of bereaved customers, according to nationwide bereavement service, Settld.

The call follows a survey by Which? Magazine published on December 18th. The Which? report highlights difficulties faced by bereaved customers when handling the accounts of a loved one who has died.

Launched February 2021, award-winning Settld’s free online service enables members of the public to notify multiple companies of a death in one go. From banks and insurers to energy firms, mobile phone providers, social media, subscription services and others.

What does Which say about improving treatment of bereaved customers?

Vicky Wilson, co-founder and CEO of Settld, said: “This survey by Which? highlights the enormous mountain of admin which bereaved customers have to get through at one of the worst times in their lives. It chimes with our own survey of over 2,600 customers, which identified that people find the process of dealing with companies after a death ‘time-consuming’ (86%), ‘stressful’ (71%) and  ‘complicated’ (54%)’.

“Bereavement processes are broken at companies across the UK. That’s why we launched our free account closure service to the public earlier this year. With Settld, users fill in one simple, secure form on our website and we take care of the rest – chasing up service providers, providing updates in one central place, and giving families the time and space to focus on what matters.

“At Settld, we are changing the way families have to deal with the death of a loved one, and making it easier for businesses to support their customers at a time of need.”

In addition to notifying service providers, Settld’s free service – at www.settld.care – also helps users close, transfer or amend accounts and obtain date of death balances for probate.

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