#Bereavement; #Settld.Care; #End-of-lifeAdmin; #BereavementStandards
Northumbrian Water to streamline end-of-life account administration
Northumbrian Water has struck a deal with Settld to streamline end-of-life account administration. This will make life simpler for those handling the affairs of a customer who has died. The deal, which the company claims is an industry first, also includes its Essex and Suffolk Water subsidiary and aims to enhance customer care and improve efficiency following a death. All bereaved families need to do is to visit the Bereavement Support page which links to Settld's service. This allows customers to tell Northumbrian Water that someone has died but also to close down any other outstanding accounts. For more information, see here. [...]
Northumbrian Water Group signs deal with Settld
Northumbrian Water Group signs a deal to ease bereavement admin New partnership deal with award-winning death administration firm, Settld, is an ‘industry first’. Northumbrian Water Group (NWG) has today unveiled a new strategic partnership with nationwide bereavement service Settld. The Northumbrian Water Group deal will streamline end-of-life account administration. This will make life simpler for those handling the affairs of a customer who has died. The pioneering partnership agreement for NWG is a first for the industry. The deal will benefit customers, enhancing bereavement customer care. It will also improve the water companies’ efficiency following a death. All families need to [...]
Boss of bereavement admin firm urges utility companies to point customers to Settld one-stop shop
UK water companies are being encouraged to work even more closely with death administration firm Settld. This means they can comply quickly with new guidance from the regulator OFWAT. OFWAT wants them to place a higher priority on bereaved and vulnerable customers. OFWAT Guidelines OFWAT recently published new guidelines for water companies. These are designed to help provide better support for household customers across England and Wales. The regulator’s guidance states: “Companies should establish and implement clear and effective policies, procedures and systems and a helpful culture to identify customers in vulnerable circumstances, such as ... bereavement, and take proactive action to [...]
Executor Bank Accounts
Executor Bank Accounts - Everything you need to know Executing a Will can be time consuming and stressful. Holding an executor bank account is a useful part of the end-of-life admin process. This article explains: What are executor bank accounts? Why is it helpful to open one? Where can you open an executor bank account and what documents do you need? What is an executor? An executor is the person named in a will to carry out the wishes of the will. It can be an individual or a group of people. The responsibility of the executor begins on the [...]