Using Settld, you only need to provide your details and documents once, using one form. As companies respond to Settld, you will see an update on your personal accounts dashboard, showing the status of each account and any associated documents. Until the account is ‘Settld’ according to your demand (closed, amended or transferred), and information obtained, the account will be shown in pending status.

Settld currently notifies over 950 different organisations. These include financial services (banks, building societies, credit card companies, pension providers and insurers), household services (utilities, TV, phone, broadband), digital services (social media, digital entertainment, online shopping), and others (club memberships, donations to charities).  See a list of the companies we contact here. 

We will always do our best to notify and streamline the communication with each Service Provider on your behalf, but there may be some companies that still ask to speak with you. In those instances, we will hand over the communication and remain on hand to help if needed. 

Settld makes it quick and easy to send out notifications and tell companies how you would like the account to be handled (closed, amended or transferred). However, each Service Provider has its own internal systems and processes to follow. You can generally expect it to take up to 2 weeks to turn around most account requests, but some Service Providers might take longer (normally financial institutions). Settld will follow up with the companies for updates on your behalf, so you do not need to sit on call lines or keep on top of emails.