FAQs
Who can I notify?
Settld can currently notify over 750 different organisations on your behalf. These include household services (utilities, TV, phone, broadband, loyalty cards), digital services (social media, digital entertainment, online shopping) and financial services (banks, building societies, credit card companies, pension providers and insurers). Please note that we will do our best to notify and streamline the communication with each Service Provider, but there may be some companies that will request to speak with you. For those companies, we will hand over that notification to you directly. To notify government agencies such as the Department of Work and Pensions or the DVLA, [...]
How does Settld allow us to improve treatment of vulnerable customers?
In February 2021 the FCA published “Guidance for firms on the fair treatment of vulnerable customers”, which includes those impacted by life events such as bereavement. The guidance advocates “having systems in place that minimise the number of times a customer must inform firms about their vulnerability. For example, a “Tell Us Once” style process where customers can notify a firm of a bereavement just once.” This is exactly what Settld does, across multiple service providers.
How do I fill in the form – what’s involved?
Go to the Get Started button and fill in your email address and phone number on the registration page. You will then receive an email with a link to the form: there’s a step-by-step guide on every page, and you can save the form and come back to it at any point. Details: when you start the form, you’ll be asked to give Settld permission to notify companies on your behalf. You’ll then need to provide your details, details of the person who has died, and the contact details of any other executors of the estate. Documents: we’ll ask [...]
At what point does Settld’s involvement in the bereavement notification process cease?
In general, we remain involved in the process until the notification request has been actioned, however the exact point varies given the circumstances of each case and the type of service in question. As part of our engagement with you, we will map out the various scenarios and expected outcomes to determine the best point at which we remove ourselves from the process and leave you to engage with the notifier directly.