Thresholds are set by each water provider, and Settld does not have direct control over this process. If you need this information, please call the company.

If the person who died owned the property, it is likely that you will need to apply for Probate or a Letter of Administration. Whilst you are going through this process, the water provider will transfer the existing account into an Executor’s account. The water supply will remain on, and will not be charged to the account, so long as the usage remains at an acceptable minimum. Once you have Probate or a Letter of Administration, please contact the energy provider directly to let them know.

Depending on the water provider, the account will either be closed and opened in the name of the person living in the property. Or the existing account will be transferred into their name. You will be able to provide this detail in the Settld form. 

The Settld form will ask for the expected handover date and details of the landlord, letting agent, or local authority/housing association. If you don’t have this information to hand, you can provide it to the water provider at a later date. Some water providers do need the handover date to close the account - we will let you know which ones.