You will need to send the closure form to the provider directly, as mentioned on the transfer/closure form. For privacy and security reasons, Settld cannot do this for you. However, we may be able to help you fill the form.

Yes. The Settld form will ask for consent from the next of kin. They will be asked to sign a short form, saying that they are happy for you to act on their behalf. Settld will not be able to notify any companies without this information.

For the vast majority of mobile, broadband and TV accounts, sole accounts are closed. Joint accounts are transferred into a sole account, under the name of the living account holder. However, some providers may choose to close the primary joint account and open a new account for the surviving joint account holder.

For mobile and broadband accounts, the mobile/landline number is needed to identify the appropriate account holder. For TV accounts, the account number is not mandatory, but does speed up the process if you have it to hand.    All accounts will require the deceased’s full name, their registered address on the account, and their date of birth.