Most companies take up to 6 weeks to update their systems. Unfortunately, timeframes are set by each organisation, and Settld does not have direct control over this process. Wherever possible, Settld works with companies to provide a better bereavement service, so please let us know if problems persist and we will flag this to the Social Media provider for you.

We will update you on your account dashboard regarding all updates. Although some social media providers do not confirm the accounts have been completed, the status of the account should change within 3-4 months of our notification. If you believe the actions have not been completed, please let us know and we will flag any concerns to the provider for you. 

To notify social media providers of the death, we require contact information linked to the account such as the registered email, mobile or landline number of the deceased. A profile link is not mandatory for all providers, but it does speed up the process if you have it to hand.