FAQs
Why do you need to verify my identity?
This ensures that you, and the Service Providers we notify, are protected against fraud. The identity verification provider with whom we work (Onfido), will verify that your identity documents are authentic and have not been stolen or tampered with. We only ever send these details to Service Providers who actively request them (normally financial institutions). Otherwise, your data remains locked safely in SOC 2 Type II and ISO 27001 digital vaults.
I don’t have any photo-id as my passport expired and I have a paper driving licence.
In this case, please upload either an HMRC tax notification (dated within the last 12 months) or a benefit entitlement letter (dated within the last 12 months) confirming the benefit you’re receiving at the time of issue.
I don’t have proof of address (council tax bill or Utility bill)
If you don’t have a Council Tax Bill or Utility Bill in your name, most companies accept these other documents as proof of address: Credit Card Statement (issued within the last 3 months) Bank Statement (issued within the last 3 months) Building Society Statement (issued within the last 3 months)
Why do I need to upload a copy of the Will?
If there is a written Will, it is best to upload it. We will only ever send the Will out to Service Providers who ask for it as part of the Probate process (normally financial institutions). Sometimes Service Providers will want to check the details of the Executors listed in the Will, as they are the point of contact for settling outstanding credit or debt against each account. For Service Providers who do not request or need it, we do not send it out.