FAQs
Which companies does Settld work with?
Settld currently notifies over 950 different organisations. These include financial services (banks, building societies, credit card companies, pension providers and insurers), household services (utilities, TV, phone, broadband), digital services (social media, digital entertainment, online shopping), and others (club memberships, donations to charities). See a list of the companies we contact here.
Will companies ever need to speak with me directly?
We will always do our best to notify and streamline the communication with each Service Provider on your behalf, but there may be some companies that still ask to speak with you. In those instances, we will hand over the communication and remain on hand to help if needed.
How long does it take to achieve ‘Settld’ status on the accounts?
Settld makes it quick and easy to send out notifications and tell companies how you would like the account to be handled (closed, amended or transferred). However, each Service Provider has its own internal systems and processes to follow. You can generally expect it to take up to 2 weeks to turn around most account requests, but some Service Providers might take longer (normally financial institutions). Settld will follow up with the companies for updates on your behalf, so you do not need to sit on call lines or keep on top of emails.
How do I fill in the Settld form – what’s involved?
Once you have paid and created an account, you will receive an email to validate your details for security reasons. Click the link in the email and follow the step by step guide on each page. Consent When you start the form, you’ll be asked to give Settld permission to notify companies on your behalf. You’ll then need to provide your details, details of the person who has died, and the contact details of any other Executors/Administrators of the estate. Accounts You’ll be able to select all of the accounts you want to notify and add them one by one. [...]