Depending on the policy type, the common and mandatory information required are the:

• Deceased full name
• Registered address on the policy
• Date of birth

Alongside the above, please refer to the table below for specific information necessary to identify and notify the appropriate policy.

If the policy type or number is available, it does speed up the process for Insurance companies to locate the policy. 

For the vast majority of insurance providers, sole accounts are closed. However, if you wish to update the primary sole policy, the provider may either be able to transfer or close and open a new policy for the responsible person. 

Joint accounts are usually transferred under the name of the living policy holder. However, some providers may close the primary policy and open a new one for the surviving person.

Yes. However, if there is no will, some insurance providers will ask a “Next of Kin” to act on behalf of the person who died. Please check who the immediate next of kin should be here, as per the rules of Intestacy. 

Yes. The Settld form will ask for consent from the next of kin. They will be asked to sign a short form, saying that they are happy for you to act on their behalf. Settld will not be able to notify any companies, without this information.

Most companies take up to 6 weeks to update their systems. Unfortunately, timeframes are set by each organisation, and Settld does not have direct control over this process. Wherever possible, Settld works with companies to provide a better bereavement service, so please let us know if problems persist and we will flag this to the Energy provider for you.