Press Releases
Bereavement Commission report “a much deserved boost for the bereaved,” say Settld and Exizent
Bereavement Commission Report The Bereavement Commission Report is out! Award winning end-of-life admin services Settld and Exizent have today welcomed the recommendations contained in a long-awaited report by the UK Commission on Bereavement. The report highlights the need for better treatment of bereaved families, and recommends that government departments and regulators ensure minimum standards for death administration. Vicky Wilson, co-founder and CEO of Settld, said: “Settld has fought a long campaign for better Bereavement Standards, and we are delighted that the Bereavement Commission’s report is a much deserved boost for the bereaved.. “We are encouraged that such a detailed and [...]
Best bereavement customer service
The Best Bereavement Customer Service Companies Nationwide, Lloyds, Santander among best companies Aviva fares best among insurers Call for UK Bereavement Commission to recommend improved customer service training Bereaved customers have revealed the UK organisations which they believe deliver some of the best bereavement customer service, in the results of a new survey. It comes as the long-awaited report by the UK Commission on Bereavement is due, within the next fortnight, into how bereaved people can be better supported. Some of the biggest names in British business have been accused in recent weeks of making life a misery for [...]
Why do so many companies make life a misery for grieving families?
Why do some of the biggest names in British business make grief miserable for bereaved families? Too many companies lack compassion, empathy and efficient processes, when dealing with bereaved customers. This makes grief miserable whilst families are left struggling with end of life admin. Settld CEO backs George Monbiot’s Twitter tirade against service providers for making grief miserable after a loved one has died. That’s the view of Vicky Wilson, chief executive of multi award-winning death admin service Settld. Her comments follow a tirade on Twitter about his treatment by the well-known writer and journalist George Monbiot. Monbiot’s family faced [...]
Northumbrian Water Group signs deal with Settld
Northumbrian Water Group signs a deal to ease bereavement admin New partnership deal with award-winning death administration firm, Settld, is an ‘industry first’. Northumbrian Water Group (NWG) has today unveiled a new strategic partnership with nationwide bereavement service Settld. The Northumbrian Water Group deal will streamline end-of-life account administration. This will make life simpler for those handling the affairs of a customer who has died. The pioneering partnership agreement for NWG is a first for the industry. The deal will benefit customers, enhancing bereavement customer care. It will also improve the water companies’ efficiency following a death. All families need to [...]