Notify the Mortgage providers of an account holder’s death – in one go
You have so much to deal with when someone dies – Settld is here to help, for free.
Complete one form, to close, freeze and transfer all the financial accounts of the person who died. Then track everything to completion in one secure space.
What Settld can do
Most people save 20 hours of admin stress and hassle by using Settld to:
Send the mortgage providers a death notification for sole and joint accounts
Request account updates, as per your needs*
Provide Date of Death balances and the next steps
Request marketing and mail to be stopped
Expected timeframes
Timeframes are set by each company, independent of Settld’s processes. Wherever possible, Settld works with companies to improve their bereavement processes and achieve faster resolution times. Click here to support our Better Bereavement Charter.
The Mortgage providers process Settld’s notification
Once you have submitted your Settld form, the notification of death is sent to each company. Most mortgage providers take 7-10 business working days to start their process for joint and sole accounts.
The Mortgage provide provides balances and the next steps
Date of death balances are uploaded to your secure Settld Dashboard. Some companies may send them to you by post – we’ll let you know if so. This typically takes a further 10-14 business working days.
Lenders tend to be sympathetic about bereavement, and may put a hold on repayments until it has been decided who is responsible for the estate and its debts.
The Mortgage provider contacts the next of kin
Depending on the type of mortgage and the situation of the estate, the mortgage provider will contact the Executor/Administrator in regards to:
- If the property is to be inherited by someone and there is still an outstanding mortgage on it, the mortgage company will either require the mortgage to be paid immediately, or ask the person who inherits the property to take over the mortgage.
- If there is a mortgage on the property, there might be a life insurance policy, an endowment policy, or mortgage protection policy which will pay the outstanding mortgage if the person with the mortgage dies.
Common Questions and Answers
Which Mortgage providers will Settld notify?
If you do not see a mortgage provider listed below, please add the company to your Settld form or write to support@settld.care. We’ll always attempt to contact them on your behalf.
- AA Mortgages
- Accord Mortgages
- Bank of Ireland Mortgages
- Barclays Mortgages
- Cabot Financial
- Clydesdale Bank Mortgages
- Co-operative Bank – Mortgages
- Coventry Building Society Mortgages
- Debt Finance Collection P. L. C.
- Drafty Loans
- Godiva Mortgages
- GW Financial Solutions UK ltd
- Hitachi Capital
- HSBC Mortgages
- Just Group Mortgages
- Kensington Mortgages Company
- Leeds Building Society – Mortgages
- Legal & General Home Finance
- Lloyds Mortgages
- Loans 2 Go
- Lowell
- Methodist Chapel Aid
- Metro Bank Mortgages
- Moorcroft Debt Recovery Ltd
- more2life
- Nationwide Mortgages
- NatWest Mortgages
- Nottingham Building Society
- Novuna Personal Finance
- OneSavings Bank
- Paragon Bank – Mortgages
- Platform Home Loans
- Post Office Mortgages
- Principality Building Society Mortgages
- Rosolite
- Royal Bank of Scotland Mortgages
- Santander Mortgages
- Skipton Building Society Mortgages
- Skye Loans
- The Mortgage Works
- TMW (The Mortage Works)
- Together Money
- UBS
- UCB Home Loans Ltd
- Vanquis
- Virgin Money Mortgages
- West Bromwich Building Society – Mortgages
- Yorkshire Building Society – Mortgages
- Zopa
Learn more about working with Settld.
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“Settld were instrumental in alleviating the worry of all the admin involved in dealing with closing my partner’s accounts, not to mention saving me a great deal of time. They were thorough and professional throughout the whole process, regularly keeping me up to date on their progress.”